General terms and conditions for Seashells and Lavender

These general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order from Seashells and Lavender (“Company”, “us” or “we”) on www.seashellsandlavender.co.uk, (the “Website”). By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions. You also confirm that you have read the information on personal data and cookies and approve the use of such data in accordance with Seashells and Lavender’s Privacy Policy. Our terms and conditions do not affect your statutory rights. Any contract between you and us will be governed by United Kingdom law and all disputes will be decided through the Courts of the United Kingdom. By accepting these General Conditions, you understand and accept that any order, purchase or transaction is made exclusively between the Company and the Customer, and that Wix.com - as a platform provider - is not responsible for any content, interactions or transactions made on www.seashellsandlavender.co.uk. 

Orders 

When buying an item, you agree that you are responsible for reading the full item listing before making a commitment to buy it and you enter into a legally binding contract to purchase an item. When you commit to purchasing an item and you complete the check-out payment process, we encourage you to save the order confirmation for any future contacts with us. We may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt. You may withdraw your order until it has been confirmed by us. We will then refund any payment that you, or your credit card company, have made for the order. We may cancel an order if the products ordered are sold out. We will then refund any amount paid and notify you about equivalent products if such are available. The prices we charge you for buying our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct any pricing errors that may inadvertently have occured. Additional information about pricing and shipping is available on the payments page. All products ordered remain our property until we have received full payment for them. 

Prices and fees 

The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us. 

Shipping and delivery 

Products are sent via Royal Mail 2nd Class which takes 3-5 working days including Saturdays. In case of a delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delayis not due to you. 

Return and refund policy  

You may withdraw your order by notifying us within 14 days from the day that you received the ordered products. You must then send us a withdrawal notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to. You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging. When an order is withdrawn by you, we will refund the price that you have paid for the products withdrawn. Where possible, we expect returned items to be in a similar and satisfactory condition as purchased. We will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. We will however delay the payment until we have received the withdrawn products or proof that they have been sent to us (certificate of delivery). The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed. 

Your right to withdrawal does not apply to contracts which: 

• relate to a service which has been fully performed, if by placing the order you have consented to commencement of performance of the service and acknowledged that there would be no right to withdrawal after performance of the service. An example being items reduced on sale that are clearly marked non-refundable.

• relate to goods which have been manufactured in accordance with your specifications or which otherwise are clearly personalised. 

Complaints 

You may, within 2 months from the day that you received the products, file complaints regarding products that are defective according to applicable consumer protection legislation. You must then send us a complaint containing your name, address, e-mail address, the order number and a specification of the products that the complaint relates to. You must also file the complaint as soon as possible after the discovery of the defect. Any filing of complaint made within two months from the discovery of the defect will always be considered filed in due time. We will refund you for defective products in accordance with applicable consumer protection legislation and carry the cost for return delivery of the products to us. We strive to perform such refund within 30 days from receipt of a complaint and finding that a refund shall be made, but this time may be delayed depending on the nature of the product. The refund will be paid with the same payment method that you used to pay the order for the complaint products unless otherwise agreed. 

Limitation of liability 

To the maximum extent permitted by applicable law, in no event shall Seashells and Lavender be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. To the maximum extent permitted by applicable law, Seashells and Lavender assumes no liability or responsibility for any errors, mistakes, or inaccuracies of content, personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service and any unauthorised access to or use of our secure servers and/or any and all personal information stored therein. 

Intellectual property rights 

The Website and all its content is owned by us and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent. 

Right to change and modify our terms 

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms (in connection with a new order through the Website or while browsing the Website). If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service. We reserve the right to change any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly. In general the product images on the Website are a true likeness to the product you will receive, but in some cases subtle variations in colour or style may occur due to the nature of the handmade product. 

Governing law and disputes 

In the event of a dispute, we strive to comply with any decision by the relevant national consumer protection authorities. Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with the UK laws where we conduct our business. 

Privacy policy

What type of information do we collect? 

In order to process your order, Seashells and Lavender requires your name, email address, billing address, delivery address, credit/debit card number, security code and expiry date. We also collect information via cookies when you visit our site. We receive, collect and store any information you enter on our website or provide us in any other way. Your Internet protocol (IP) address is used to connect your computer to the internet in order to visit the website providing connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

How do we collect information? 

When you conduct a transaction on our website, as part of the process, we collect personal information about you such as your name, address and email address. Your personal information will be used for the specific reason of buying a product from Seashells and Lavender’s website. Seashells and Lavender will never share your data with third parties and we shall only store your information for a period of 2 years.

 

How do we store, use, share and disclose your personal information? 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

How do we communicate with you? 

We will only ever contact you regarding an order, should there be any issues or if you have a specific product requirements. Our preferred method of contact will be by email regarding your order or should you want to opt in to our own occasional email marketing to let you know our news.

How do we use cookies and other tracking tools? 

Session (Transient) cookies: These cookies are deleted on closing of your browser and do not collect information from your computer. 

Persistent (Permanent or Stored) cookies. These are stored on your hard drive until they expire on a set expiration date or until you delete them. These cookies are used to collect identifying information about the user, such as behavior or user preferences for a specific site. 

Privacy policy updates 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. 

Updated information or withdrawing your consent 

If you don’t want us to process your data anymore, or would like access to correct, amend or delete any of your personal information please email joanne@seashellsandlavender.co.uk

These General Terms & Conditions/Privacy Policy were established by Seashells and Lavender on 17/02/2019.

 

©2020 Seashells and Lavender.  All designs and imagery Joanne Jeffery. Selected photography Holly Jolliffe - hollyjolliffe.co.uk

0