Customer Care

I take great pride and passion in everything it takes to produce my branded items and as a consumer I ultimately want you to be thrilled with your purchases too. Please do feel free to contact me should anything not be as you would expect and I will do my very best to make it right.   


Shipping Policy

All shipping (to the UK) is free and included in the product price. Products are sent via Royal Mail 2nd Class which takes 3-5 working days including Saturdays. In case of a delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you. For a full explanation please read the Terms Conditions & Privacy page.


Return & Refund Policy

  • You have 14 days to return an order after receiving it.

  • If you change your mind, or the product you received is not what you expected, please contact us before returning the item.

  • Unless arrangements are made with us, you cover the cost of the return.

  • Please note that exceptions may apply for the return of certain custom-made, products.

  • If you have any questions, please contact us.

  • If you wish to make a return, send us an e-mail, containing your name, address, e-mail address, the order number and a specification of which items that the return relates to.

  • Ship the items for return within 14 days of the date of the notification.

  • You are responsible for any damage incurred by items during the return shipment.
    We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.

  • If possible, please provide us with a tracking number for the return shipment.

  • Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.

  • If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

    For a full explanation please read the Terms Conditions & Privacy page.


Payment Methods

Credit / Debit Cards

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©2020 Seashells and Lavender.   All designs and imagery Joanne Jeffery.   Selected photography  Isle of Wight, United Kingdom.